Ans: Yes, Unify maintains complete operational control as it manages its own fulfilment centres. This means that Unify has direct oversight and management of all aspects related to its fulfilment centres, including operations, inventory management, order processing, and logistics. By having full control over its fulfilment centres, Unify can ensure efficiency, quality, and seamless operations throughout the order fulfilment process.

Ans: As part of our quality assurance process, we perform quality checks on all received goods before they are integrated into our system. This involves checking the products against specific parameters to ensure their quality and compliance. In case there are more detailed quality control requirements for certain products, we also provide the necessary inspections accordingly. Our goal is to maintain high standards of quality and ensure that only products meeting our criteria are processed and included in our system.

Ans: Yes, Unify has the capability to handle high volumes of orders efficiently. Currently, Unify is processing approximately 15,000+ orders per day per warehouse, demonstrating its ability to manage substantial daily order volumes. Moreover, Unify has the flexibility to scale up its operations up to 5X the current capacity if the need arises. This scalability ensures that Unify can effectively handle increased order volumes without compromising on quality or timeliness.

Ans: Branded tracking pages and customised packaging play a vital role in boosting brand visibility. Firstly, branded tracking pages provide a consistent brand boost in the unboxing experience to the customer, reinforcing recognition and trust. They showcase brand elements and offer opportunities for additional engagement.

EDD means Estimated Delivery Date. Unify is the 1st and only platform to provide this feature. Based on your delivery location and inventory availability at the nearest location, Unify provides a number of delivery options at checkout ranging from Same Day to Standard.

Unify Provides 3 Delivery Options – SDD, Rush Delivery [ Delivery within 48 Hours ], Standard Delivery [ 3-7 Days Delivery ]

We offer built-in chat features that help to actively engage customers, encouraging them to complete their checkout process and ultimately increasing conversion rates. These chat options also provide valuable insights into the customer’s progress and position within the consumer journey funnel.

Here are the actions we are implementing:

• Utilizing OTP verification to ensure the authenticity of phone numbers.
• Using Natural Language Processing (NLP) to facilitate address refill and correction, enhancing accuracy and efficiency.
• Prioritizing Solid State Drive (SSD) and Hard Disk Drive (HDD) delivery options to minimize return-to-origin (RTO) instances and improve the overall consumer experience.
• Offering multiple payment methods and attractive discounts for prepaid transactions to increase customer engagement.
• Providing assistance and order confirmation (AC/OC) for customers displaying low purchase intent, encouraging them to proceed with their orders.
• Offering end-to-end visibility to eliminate any confusion or uncertainty for both sellers and consumers.
• Facilitating address updates through WhatsApp chat for seamless communication and convenience.

Unify prefills the address at the checkout by utilizing data from previous order details if the consumer has previously availed Unify’s services directly or indirectly. This means that if a customer has provided their address information during previous transactions, the system can automatically retrieve and prepopulate the address fields at the checkout, saving the customer’s time and effort in entering the information again. By leveraging this data, Unify aims to streamline the checkout process and enhance the overall user experience.

Certainly, individual consumers have the option to opt out of storing their contact information during the checkout process. If they choose to do so, we will not retrieve the address that is stored in our system’s vault.